I'm having trouble using my cloudBit. What should I do?

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Having trouble with your cloudBit? Let's narrow that down, and see the appropriate solution below:

  1. Setup trouble: I'm not seeing the expected behavior described in setup.
  2. cloudBit won't connect: I went through setup, everything looked good but it's just not connecting: my cloudBit's status light is not going solid green.

 

Solutions:

1. Setup trouble

  • Is your cloudBit connected to the p3 USB power module and wall adapter?  
  • Are your bitSnaps wiped clean (Try wiping the connectors with a clean, soft cloth -- an old t-shirt right out of the laundry is perfect.) 
  • Can you see any physical damage to your cloudBit?
  • Still having issues? Please write down the details and submit a ticket to our support team

2. cloudBit won't connect

If having further trouble please submit a ticket to our support team.  It is very helpful to include any additional information about what status light you're seeing and at what point you're encountering issues.

Have more questions? Submit a request

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